Manipal Hospitals partners with Google Cloud uses Amwell to transform patient experience

Manipal Hospitals and Google Cloud have partnered ship to support the former to improve patient care, clinician experiences, and improve the hospital chain’s network efficiency. The healthcare provider will leverage Google Cloud’s technology to enable virtual care services across its chain of hospitals in the country, create a new e-pharmacy platform that allows patients to order medicines directly from the hospital, and to build remote patient monitoring to improve overall care. It will also use Google Cloud’s conversational artificial intelligence (AI) tools to improve customer interactions, offering patients 24/7 care.

Through its partnership with Google Cloud, Manipal Hospitals will use the Amwell platform to enable virtual visits. The Amwell deployment is part of a suite of digital care delivery enablement solutions designed to provide a simple and intuitive experience for patients and providers alike and to easily allow health systems to quickly scale their digital care delivery across the full continuum while leveraging multiple modalities. "Over the past two years, there has been an extensive focus on digital transformation of healthcare. The government, private hospitals and health-tech start-ups have focused on creating digital solutions for the efficient delivery of healthcare.

The partnership with Google Cloud will enable us to solve some of our most complex medical issues using innovative technology, better anticipate the needs of the people we serve, and improve access to care, whenever and wherever patients need us,” said Dilip Jose, MD & CEO, Manipal Hospitals. According to Karthik Rajagopal, COO, Manipal Hospitals, the partnership is critical to further clinical excellence of our healthcare system in markets with inequitable access to quality healthcare. Today, even the remotest areas of our country have access to the internet and smartphones.

This, along with the penetration of Google Cloud in our country provides us the opportunity to deliver high-quality care in markets that we are not present in.” “Data-driven innovation is growing exponentially in healthcare, and this collaboration will help Manipal Hospitals use data, AI, and machine learning (ML) to improve patient experiences and outcomes,” said Bikram Singh Bedi, managing director at Google Cloud India. “Manipal Hospitals is a forward-thinking organization that is innovating the care experience and believes that digital care delivery can vastly improve care access,” said Ido Schoenberg, chairman and CEO, Amwell.