CareStack Acquires Waybeo For Patient Communications Growth with AI

CareStack has acquired Waybeo, a co-founded Indian firm that provides advanced intelligence services in ad-generated phone calls. By combining Waybeo's cutting-edge technology with CareStack's market dominance in dental care, the purchase will redefine patient-practice communication in healthcare.

Krishnan R V, co-founder & CEO, Waybeo, said, "This acquisition is a strategic move that combines Waybeo's tech proficiency with CareStack's market reach. It's a leap toward advancing patient care standards. We are not just streamlining communication but helping elevate patient care experiences in healthcare facilities." The dynamic partnership will drive a paradigm shift in patient care and operational efficiencies, drive innovation, and set new benchmarks in the healthcare sector, he added, as per pharmabiz Waybeo has had a noteworthy revenue growth trajectory over the last seven fiscal years. Over the last seven years, the average year-on-year growth rate has been around 39.42%. The company's call tracking software currently serves around 22,000 locations across India. Waybeo has 56 enterprise customers around the country. According to the corporation, this represents sustained revenue growth as well as a diverse customer base across industries.

Waybeo has been a trusted partner for offering deep intelligence services and optimizing strategies for industry heavyweights such as Royal Enfield, Tata Motors, and Honda Cars India, and is backed by global investors such as Airtel. It offers comprehensive intelligence services, allowing advertisers to optimize their tactics and increase revenue through ad-driven phone conversations. Waybeo debuted CS Conversations for CareStack prior to the acquisition, providing AI-powered call analysis and real-time transcriptions, dramatically improving patient-practitioner discussions. Abhilash Krishna, CEO, CareStack, said, "Integrating Waybeo's advanced analytics into our platform is a game-changer. It aligns with our commitment to redefine dental care. We are expanding capabilities and reshaping patient communication. Our collective strength will transform dental operations, empowering practices with cutting-edge tools."