AIIMS Delhi inks MoU with GGSIP University to Revolutionise Patient Care

AIIMS Delhi and Guru Gobind Singh Indraprastha University (GGSIPU) have announced a strategic collaboration aimed at revolutionising patient care through the implementation of a patient grievance redressal system. According to AIIMS, a memorandum of understanding (MOU) was signed between AIIMS and GGSIPU's USAR (University School of Automation and Robotics) and USDI (University School of Design and Innovation). It stated that the collaborative effort demonstrates both institutions' commitment to driving positive change in the public healthcare sector.

"This historic collaboration represents a significant step towards improving transparency, accountability, and patient satisfaction in the healthcare domain," said AIIMS Director Dr M Srinivas. He stated that it demonstrates our collective dedication to patient-centered healthcare. We hope to set a new standard for patient care and satisfaction by leveraging innovation and expertise. "The innovative 'patient grievance redressal system' that has been conceptualized to address patient concerns and feedback comprehensively is the result of this collaboration."

This initiative is noteworthy because it is the first of its kind, demonstrating a forward-thinking approach to patient care." Dr. Mahesh Verma, Vice Chancellor of GGSIPU, said, "Our collaboration with AIIMS exemplifies the power of academia to effect positive change in society. We are proud to contribute to AIIMS' mission of providing exceptional healthcare services." Initially, the patient grievance redressal system will be implemented in the Mother and Child Block of AIIMS, with plans to extend its coverage to other dept, blocks, and centers across the institution in subsequent phases, the statement said. The comprehensive scope of the patient grievance redressal system covers an array of services, including patient treatment, clinical practice, nursing care, implementation of welfare schemes, sanitation, security, infrastructure, and facilities management. By integrating these facets into a unified system, both AIIMS and GGSIPU are dedicated to elevating standards of care, good governance, and transparency in healthcare delivery.