Brajesh Sahaya

Managing Director

The global pharmaceuticals import and export trends are shifting rapidly and India’s position as a leading supplier of generic medicines is evolving as a result. As more countries realized the need for strengthening their pharmaceuticals industries rather than simply relying on imports from India and other countries, the demand has transformed from simple medicine import to an increased interest in contract manufacturing and development ser­vices, reflecting a trend towards the aspiration for greater diversification and self-reliance in the global pharmaceu­ticals landscape. Despite these trends, India still retains a powerful position in the global pharmaceuticals supply chain for its high-quality drug development capabilities.

However, customers often face challenges with respect to procuring products as the majority of exporters overcommit and underdeliver. Breaking this chain by under-committing and over delivering, the Mumbai-based Miles International, a pharmaceutical trading firm, has emerged as a leading importer and exporter of branded and generic medicines since 2006.

Global Pharmaceuticals Suppliers

As a well-established firm in the pharmaceuticals and healthcare industries, excelling in the production and distribution of radiocontrast media, oncology medications, vaccines, and hormones, Miles International has been a preferred supplier of quality medicines across Latin America, Caribbean, Eastern Europe and CIS, Middle East, and North African territories. Apart from these core offerings, the company also offers a wide range of specialized products such as generic pharmaceuticals including tablets, capsules, dry powders, and nutraceuticals.

Committed to dealing with high quality products, the firm has carved a special spot as a reliable partner supplying top-tier pharmaceuticals at good prices. To achieve this reputation, Miles International exclusively works with well-reputed companies and pharmaceutical manufacturers, chosen through a stringent vetting process. This selection is not limited to domestic players, but also international customers where the firm prioritizes finding clients that share a similar mindset which values quality over cost.

“At the early stages of our inception, our partners played a crucial role in establishing our SOPs in accordance with UK MHRA GDP guidelines. Since then, we have continuously adhered to and refined these processes to better serve our needs. Our comprehensive SOPs cover all aspects of our operations, including vendor validation, customer verification, procurement, storage handling, dispatch, track and trace up to the final destination, and collecting customer feedback throughout the process”, shares Brajesh Sahaya, Managing Director.

Beyond product surety, the company also strongly emphasizes good distribution practices, focused on protecting product integrity and promoting patient safety. For these measures, the company is armed with dedicated customer support teams as well that are available round-the-clock to address all queries, and resolve all logistical and product quality challenges. Moreover, its dedicated team also works to locate hard to find drugs, orphan drugs, and emergency supplies from across the globe, ensuring patients can get all the medications they need. Miles International’s robust team of experts have undergone extensive training to assure service quality.

Moreover, the firm also collaborates with accreditation organizations to consistently ensure its processes and systems are aligned with the highest industry standards, to ensure there is no compromise in the quality of products. Driving business excellence further, the company collaborated extensively with experts from diverse fields including product development specialists, process development specialists, documentation experts, and regulatory policy experts. With assistance from these professionals, Miles International has established greenfield manufacturing projects that are offered to overseas clients as a service. Working with skilled and seasoned experts, the company assists them by providing marketing solutions to attract international customers.

Journey & Future Blueprint

“Founded with a modest team of two individuals, our firm has experienced remarkable expansion. Presently, our products are being exported to more than 30 countries worldwide, underpinning our sustained revenue growth over the years. Despite encountering numerous challenges, including financial setbacks and rejections, each obstacle has served as a pivotal learning opportunity. These lessons have been integral to refining our operations and are now systematically integrated into our training programs, ensuring proactive mitigation in the future. The nature of our business, focusing on pharmaceutical healthcare and medication, entails significant responsibilities, with nuances best understood through practical experience”, lastly adds Brajesh.

Since its establishment, the company has grown leaps and bounds, registering a twenty percent year on year growth, which has been possible due to the firm’s strategic integration of fresh products, leveraging of cutting-edge patented technologies, and advanced drug delivery systems. This journey to success has only been accelerated further through mutually empowering collaborations with prominent pharmaceutical experts across India, which allowed the company to expand its footprint across smaller markets as well.

As Miles International focuses on its future endeavors and charts a path for future success, it aims to leverage its widespread network of customers to proactively benefit from synergistic opportunities with global collaborators. Confident in the potential for growth for the Indian pharmaceuticals sector, the company is dedicated to play a pivotal role in shaping the future of the industry. Anticipating unhindered growth in the coming years, the company aims to encourage innovative thinking and independent initiative that leads the industry to new levels of accomplishment.