Subhojit Lahiri

Founder & CEO

The retail pharmacy market in India has witnessed significant growth in recent years and continues to expand rapidly. Several factors are driv­ing this growth, including the increasing demand for healthcare services, rising chronic disease prevalence, higher health awareness among consumers, and the ongoing digital transformation in the healthcare industry. Regulatory changes have also supported the sector, focus­ing on ensuring drug quality and safe­ty. These developments have reshaped the market, making it more accessible, efficient, and technology-driven, while meeting the evolving needs of consumers and the healthcare industry.

MED-X is a leading healthcare provider dedicated to delivering a comprehensive range of medical services and facilities. Committed to offering high-quality, affordable healthcare solutions, the firm serves individuals and families with a focus on exceptional care. Led by an experienced team from FXBS Services under the guidance of Subhojit Lahiri, the organization specializes in distributing both generic and non-generic medicines. MED-X provides 24/7 ambulance services and doctor-on-call support, alongside a practical retail chain solution for the distribution of medications and paramedical instruments. The company ensures top-quality services, offering bridge-gap discounts in both offline and online trade while delivering medicines directly to customers' doorsteps within a reasonable timeframe.

Significantly, At Med-X, the commitment to providing the highest standard of pharmaceutical care for law enforcement personnel is unwavering. Its comprehensive services include customized medication solutions tailored to the unique health needs of law enforcement, ensuring 24/7 availability of essential medications and supplies for operational readiness. Expert pharmacists offer consultations on medication management, while the organization provides training and educational workshops on drug interactions and substance abuse prevention. Additionally, Med-X ensures rapid deployment of medications during emergencies and promotes overall well-being through health and wellness programs focused on fitness, nutrition, and mental health support.

Understanding the importance of customer satisfaction, MED-X has implemented robust policies and procedures, including the development of franchise partnerships across the country. FXBS has introduced an innovative ‘Franchise Owned, Franchise Operated’ (FOFO) business model, where the franchisee retains full ownership and 100 percent net profits. Under the Med-X brand, FXBS provides comprehensive support, including medicines and FMCG products, ensuring smooth operations with professional oversight and cutting-edge technology to maximize business success.

Benefits of Partnering with Med-X

Partnering with Med-X offers numerous advantages, including a substantial monthly discount of 24% to 30% on all medicines, significantly reducing healthcare expenses. With an extensive network of pharmacies nationwide, access to medications is convenient and reliable. Additionally, the firm provides 24/7 tele-consultation services with qualified doctors, allowing for medical advice from the comfort of home.

Med-X also revolutionizes sales dynamics by offering tailored discounts: official medicines at 35-38 percent, private drugs at 65-68 percent, and FMCG/cosmetics at 30-35 percent. Performance-driven incentives include assured cashback for sales surpassing market standards. Leveraging AI technology, the firm enhances operational efficiency, ensuring smooth operations while franchisees retain 100 percent of profits. This model fosters a mutually beneficial partnership, maximizing benefits for all involved.

Med-X offers dedicated logistic support for seamless medicine delivery, ensuring timely and secure transportation of medications directly to customers' doorsteps. Its streamlined logistics system prioritizes hassle-free access to essential medications, reflecting a commitment to timely healthcare access. The firm understands the significance of prompt delivery, making it easier for individuals to receive the medications they need.

Integrated Cutting-edge Technology for Enhanced Customer Experience

Med-X employs a comprehensive AI-driven sales formulation system that enhances sales effectiveness through regular supervision and training. Utilizing adaptive methods promotes customer retention and facilitates doctor engagement with custom-built tools. The strategy supports private drug promotion and provides online sales assistance, maintaining a strict zero-tolerance policy for expired products. Compliance with mandatory licensing, including FSSAI regulations, is upheld to ensure operational quality and legality.

The approach guarantees secure investments, proportional credit ratios for retailers, and opportunities for external funding. Flexible discount and purchase options are supported by advanced AI software that enables real-time sales analysis to drive growth. Additionally, the system includes a comprehensive customer retention strategy focused on minimizing expired inventory to maximize profitability and sustainability, all while adhering to a 100 percent owned R&D-based business model for pharmacies and clinics.

Med-X’s journey as a leading pharmaceutical chain has been marked by a steadfast commitment to quality and healthcare accessibility. Over 20 years, the firm has expanded its presence across 29 states in India, with 53 retail shops serving 50,000 satisfied clients. From its early days, the firm has prioritized patient well-being and healthcare equity, fostering collaborative partnerships with medical institutions to drive continuous improvement. Its dedication to research and development has propelled medical advancements, while its ethical practices and patient-centric approach have cemented its reputation as a trusted name in the pharmaceutical industry. Med-X continues to grow, ensuring compassionate care remains at the heart of its mission.

“We are proud to have been serving the healthcare needs of our customers for several years and we are committed to continuing this tradition of excellence. At Med-X, we believe in the power of innovation and collaboration. Our dedicated team of professionals works tirelessly to develop and distribute cutting-edge pharmaceutical products that meet the highest standards of quality and safety. We also strive to foster strong relationships with healthcare professionals and institutions to provide the best possible care to our customers. We are grateful for the trust and loyalty that our customers have placed in us, and we look forward to continuing to serve our esteemed clients in the years ahead”, concludes Subhojit Lahiri, CEO & Founder.